Monday, February 9, 2009

Don't let the Mountains Slow Your Success




I love collecting money from people who won’t answer their phone. It is one of the warm and fuzzy feelings that come with owning ones own company.

Last night, while drifting off to la-la-land, I felt an urge saying go… go… go to their place of business and they’ll be so happy to see me they’ll willing pay me the amount they owe without hesitation.

When the opportunity clock went off at 6:00 AM I was off. I did my morning work and made my prospect calls. By noon I set off on my journey to wealth and prosperity.

I drove the 35 minutes to the outskirts of Cleveland in no time at all. I parked the car and headed for the front door. My wheelchair was flying until I turned onto the sidewalk. There in front of me was a mountain of snow blocking the sidewalk, the leftovers of shoveled driveways that blocked the concrete pathway to my riches.

Being the eternal optimist, “I didn’t come all this way for nothing!” rang in my head. I said the words of an old sage, “If you can’t climb the mountain dig through it, go under it, or make a way around it.” AHH! There was my answer. I would go around it. The road looked clear so I headed down it until I got to the ramp by the oncoming street. It was so narrow and broken up I knew it was a certain disaster. With a determined outlook I headed back to my mountain. There had to be another way around it. I spied a narrow strip of grass that lead around the natural barricade. Figuring that the ground was still frozen I headed off the sidewalk on to the unknown terrain. All was going well for about a foot then without warning, the wheels started spinning. Oh boy I thought! I am here in Cleveland and stuck like a pig on a skewer waiting for the barbecue fire. Back and forth I went as mud stuck to my wheels. No matter what effort I took I was not leaving that spot. What would Louis and Clark do? What would Davey Crockett do? How would NASA circumvent such and obstacle?

I was getting a little cold as I reached for my trusted Blackberry. There in the distance was a Fire Station. I pressed 411 and said, “Can I have the non-emergency fire department Number please… Over the next few moments I will grilled with: “You are what?” “You are where?” “Why did you leave the sidewalk?” Obviously the person on the other end of the phone had never had a mountain to climb, or forged ragging river. My request was reasonable, “Send a fireman over to pull me out of the goo.” “We will send a policeman.” was the response on the other end of the line… But ma’am, I rebutted, the Fire Department is right across the street! My plea was to no avail. “We will send someone to rescue you shortly.”

I sat there thinking of camp songs to sing as the moments turned into what seemed like days.

Finally, I heard a truck. I turned to see two men driving by drinking a beer after a hard day on the ladder they had strapped to the top of their van. No sooner had my heart leaped for the joy of freedom from my mud doom then they drove right on by.
But alas, as they drifted down the road another twenty feet the orange brake lights shone forth the message that help had arrived.

A tall angel got out of the van in work clothes. “You need help!” Never had those words seemed more appropriate. “Sure do!” I said, as I tried one more time to free myself from the bog. He yanked and yanked. Right then left then backward then forward. All the time the cakes of mud were building on the bottom of the chair I would soon be bringing into my wife’s house. After a few minutes my wheels caught and out of the mud I scampered. I had a new hero… A Good Samaritan had stop to help a mountain man back to the main trail. I was free!

As I packed up base camp and headed back to the arms that loved me I came to terms that today I would not collect the money for the bills and that maybe the sounds I heard the night before telling me to “GO!” were the sounds of the steak I ate an hour before I went to bed.

The mountain had won today but in the world of enterprise there would be tomorrow.

If only they had paid!

Jon Mullender


Saturday, January 24, 2009

Money, Money, Money, Money.... Money!

Running a business is a ton of work but very gratifying. One of my big tests comes however, when customers do not pay. I personally do not understand how a person can purchase something from a supplier and then not think there is an obligation to pay for the material. I suppose all business go through this but I feel taken. It hits me as theft.

So what do the experts say?

  1. Have a credit policy in place: and get a signature before doing any terms.

  2. Do not ignore overdue bills. When it is getting close to due have a warning light go off.

  3. Re-bill promptly with late charge added. 1.5% is what I charge.

  4. Pick up the phone. (It is your money and the money of your employees that is at stake)

  5. Never apologize when you call or write. “Hi ____. Show me the money!”

  6. Be friendly. Yeah, yeah, yeah!

  7. Ask for the full amount. And when they give you part of it don’t congratulate them.

  8. Never negotiate the amount, just the terms. You know like pay now, pay now, pay now.

  9. Take them to small claims.

  10. Sick the creditor dogs on them. Something is better than nothing. You already have lost that amount by this time find a company that only gets paid a percentage of what they collect.
    (some of this came from New York Life)

Always remember you have to pay the bill whether or not your customer pays. It is your promise to the manufactures that give you terms.

I am glad for the majority of people that their word is honorable. Doing continued business with people like that is totally worthwhile and enjoyable. Some of my best friends today are customers that I purchase from or that purchase from me.

Tell me what you have done to collect money from dead beats in the comment section. I would love to hear from you.


Jon Mullender
Summitfencesupply.com
blog: summitfencesupply.blogspot.com

"Primetime all the time!"


Saturday, January 17, 2009

Let Me In!

Starbucks and I have a lot in common. They have mochas and I love to drink Grande Mochas… They have frappuccino and I drink frappuccino. I stop at my neighborhood Starbucks all the time. I have spent hundreds of dollars there this past year. I love the people I meet there and the atmosphere. Over the last year I have sat outside in the warmth of the sun drinking and talking to friends. I have sat inside working on business plans or meeting with contacts or interviewing part time employees. I have drawn up plans for marketing campaigns and laughed with my grandson.

But now while the winds blow and the snow is here I am stopped in my tracks. Not by mother nature, not by inability to get out in 8 degree weather but by the 6 feet of unshoveled snow.

Not until the snow melts can I look forward to sipping the fruit of the bean. No more will the chocolate flavor slip through my lips warming me in the middle of the morning commute. I have been set apart with a symbol that says, “No longer welcome!”

Yes it is the snow pile that covers the ramp onto the sidewalk. Yes, as the snow shovel sits by the door showing how they have shoveled the entry for the walkers but not the wheelers.

Is it intentional? I am sure the answer is no... However, am I inside drinking coffee? Again the answer is no.

So as I sit outside in my wheelchair I long for the spring or a person who will lift a shovel and clear a path to the doorway of paradise or at least to a no whip, extra hot, Grande mocha.

Jon Mullender
President
Summit Fence Supply, LLC
summitfencesupply.com
summitfencesupply.blogspot.com

Thursday, January 15, 2009

Edifice Complex:

Even today there is a strong love for buildings. I want my space and you stay off. I have seen people ask a neighbor to move his fence 1 foot because that one foot was on their property. I saw an ad recently, “buy your internet material from me because I have a warehouse and a showroom.” Wow! If you live in Minnesota I am sure you care about a showroom in Ohio.

I remember watching a TV commercial where a young man drove his father out into the middle of the desert to show him the location of the new warehouse. His father said, “How can we run a business way out here.” His wise son said, “The Internet!”

According to Jargon Database.com an Edifice Complex is defined as “The tendency of politicians to have large buildings and stadiums built as a concrete reminder of their "Legacy". Look around and you don’t have to look far to see business with the same mentality. What they are saying is I want a place where I can bring people to show my importance, control and power. The interesting thing is who is paying for that building?

Well let’s take a look at it from my point of view. YOU! The consumer pays the loan off, the utilities, the open space where products sit and sit and sit allowing you to buy material that may be 2 or 3 years old. You pay for the tow motor that is only used two or three time a week and the driver. You pay for the person stuck behind a desk to answer the phone. Your hard earned dollars pay so some guy or gal can say, “We have a brick and mortar facility with a warehouse.”

Now let’s look at the other side. In today’s market if you are not a manufacturer you can cut the price to a realistic number by keeping your “Edifice” to a realistic space. Yes, I have a warehouse but it is small. It is for bringing in stock for local repeat customers who want to pick it up, but I would not call it a building to the glory of Jon or Steve. It is a small facility to serve those who need it.

I and my office are on the move along with millions of people around the world. In other words where I take my computer I am taking the office. I deal with people from Vermont to Florida, Washington to the tip of California every week. I want them to see http://www.summitfencesupply.com/ as the showroom of the future. If you need to touch the product FedEx will bring a sample it to your door. If you want a load of vinyl fence or a truckload of snow fence it will be shipped to your facility or your home.

I love the future of commerce in the world. I can do business with you anywhere in the world through e-mail or, in some cases, video feed. Let us come to you when and where you are by the touch of your finger.

I would love to hear from you as to your feeling about e-commerce in the now!

Jon Mullender
President
SummitFenceSupply.com
e-mail jon@summitfencesupply.com
Blog summitfencesupply.blogspot.com

Sunday, January 4, 2009

Is 10% Still Costing You Money

I am amazed at how many people have not realized that 10% off doesn’t always mean 10% off. In reality it means, companies will mark the price up 30% and then give 10% off. You are still paying 20% more than some places sell their items but you walk away with the feeling, “I saved 10% wow I am the greatest shopper!”

The other one I love is, “Guaranteed lowest price” In essence that means if you are not fooled by that tagline and are willing to pay our higher price then companies still get you by getting you to call us back after you’ve done all the work.

Here are 5 things to think about when shopping anywhere, not just online.
  1. Find someone you feel safe with. Talk to them! You get a sense of their willingness to work with you as a person first.
  2. Check pricing with other people selling the same product.
  3. Remember anything times zero is still zero. That is to say that many companies will come down in price to some extent just to get your business.
  4. If someone’s website is covered with 10% off and “guaranteed lowest price” they don’t have confidence in their abilities and pricing and are trying to trick customers into buying.
  5. Shop around, shop around, shop around.

Our philosophy as Summit Fence Supply, LLC is that we have margins we have to sell products in order to make a living and to be there in the long run. But to lie to a customer or mark up our price so that they will think that a discount is a true savings makes the Internet Market place the same as a used car lot.

I would love to hear from you. If you have had an experience in Internet shopping good or bad… please feel free to comment.

Jon Mullender
President
Summit Fence Supply, LLC
jon@summitfencesupply.com
summitfencesupply.com
http://www.summitfencesupply.blogspot.com/

Thursday, January 1, 2009

2009 Time to Grow so Let's get Going.

I love new years because they offer a clean slate, a time to move forward with an eye on the future. A new 365 days are available to dream, create, work, love, and build for what I want out of life. This is a time to start new goals to where I want to be at the end of those precious 365 golden gems. I know that in order to reach my objective I have to think about what obstacle will stop me from reaching them and then develop a plan to attack to win the war.

My goals need to be divided into personal, intellectual, emotional, social and spiritual goals. A rounded person does not just focus on the development of the business but the development of personal relationship with those dear to him. Is his wife his best friend? Does his grandchild, son and daughter-in-law know that they are loved unconditionally by the time I spend with them. Do my customers know I care more about them than I do their purchasing power? How do I show them their importance?

This year will be a great year. I could care less what the media says about recession because by listening and believing that malarkey allows me to make excuses for not taking personal responsibility for my life and my results.

So with the help of friends and God bring it on. I am ready for action.

I hope all my family and friends the very best 2009 and when the year is done and life has given us what it will we will be talking about the great New Year 2010.

Jon Mullender
President
Summit Fence Supply, LLC
http://summitfencesupply.com/
jon@summitfencesupply.com

Monday, December 22, 2008

Privacy?

We all want a little privacy now and then. Sometimes life makes us want to get away and slow down and just relax. I love to go on my deck and drink a cup of coffee and read or work in the flowers but I want to be alone. We all need privacy don't we?

At Summit Fence Supply, LLC we speak to customers that are looking for vinyl privacy fence. There are cheap privacy fence and there are high quality vinyl privacy fences. Since we sell on the Internet I only want to carry what I know will satisfy my customers fencing needs.

What do customers ask for when they call:

  • Do I carry wind resistant vinyl privacy fence?
  • Does it come in other colors than white?
  • How long are the sections?
  • Do they make vinyl privacy fence that looks like wood?
  • I live in the south and would like to have my privacy fence have a stucco finish is that possible?

Take a look at the video show below and see if this helps in your search for the perfect privacy fence for you.

Of course prices will vary depending on the style you are looking for so give us a call at 888.856.0551 or e-mail me at jon@summitfencesupply.com. To see the whole sellection we carry go to http://summitfencesupply.com/Privacy-vinyl-fence-and-gate-index.asp

Jon Mullender
Summit Fence Supply, LLC
http://summitfencesupply.com/