People Buy from People they Like and Trust.

I was looking at pictures I received from a customer and realized that he was more than a customer he became a friend. Down in Baton Rouge there is a company named Chris' Speciality Meats owned by Chad and his wife. Chad wanted to put up a privacy fence around his house and contact Summit Fence Supply, LLC.

I remember getting the first phone call from him and instantly liking this man. He was fun to talk to and we really hit it off. Over the next few months we worked on his project using Simtek Stone-like fence. “Chad, when you are done send me some pictures I can put on my website. He said, “Sure will!”

Somehow over the process we became friends. He is not one to pay a penny more for something than is fair and I am not going to gouge a person to make a higher percentage. Some would call that not good business sense but I call it honesty. We have to like what we do and we have to like who we are after the job is done.

I went on to sell Chad gate operators, and even a key pad for his house. I still talk to Chad from time to time and when he calls I know the voice and I am glad to hear it on the other end of the phone.

What have I learned by owning a business?

• You are responsible for the business environment.
• You set the ground rules for your customer service. I worked for a company once that would not call people back because the customer might have a problem. That will never be the case with our company.
• The people you hire are a reflection of you and your philosophy. Make sure you hire people that follow your model and get rid of the ones that don’t.
• Sell only products that you would use in your house or business. If you can’t sell the best products and warranties get out of business.
• Factory representatives are people too. They have the right to be treated as friends.
  

I have been blessed to have my own business coming up on 3 years. I have met people from all over the United States, Mexico and Canada. I have shipped product to Main to Alaska and because of that I have friends all over the country.

Thanks Chad for the pictures.

Jon, Your Fence Man on Wheels
Summit Fence Supply, LLC
summitfencesupply.com

Some Gentle Thought...

School is starting and another year of educating the minds of American children is upon us. We got a package from my mother today with all kind of school supplies for my grandson. His mother is sewing patches of his school on new shirts. Soon moms will sigh a brief relief that they made it through vacation, summer camp, and swimming lessons.

Alright enough… Why is this motorcycle parked in this handicapped unload zone. HELLO Mister… some wheelchair vans need that area for their ramps to come down and allow their passengers room to get out. I guess it is a new form of education. This poor fellow decided that while he was doing a week of remodeling at his home he would park his car in this spot day and night, night and day. I understand that it may not be known to all people that the stripped areas beside handicapped spots look odd. This individual said, “No one uses this spot so I may as well leave my motorcycle here for a week or so. How nice of this place to provide this spot just for me!”

Okay Jon...Enough of that! Take a deeeeeep breath … inhale... exhale...

Yes, this is the time of year for the trees to start to hear the call of fall (I still can’t figure out why he parked there!) and the evenings too have a touch of chill in the air. (Some people! How am I going to get my morning, or afternoon Starbucks coffee…? Or for that matter my evening decaf coffee?) Friday night football games will begin in a week and band member are practicing their tunes. (Hope he gets a ticket. Maybe it will get towed) I love this time of year.

School is never over in life is it!